FREQUENTLY ASKED QUESTIONS

We understand you probably have a couple of questions about what to expect when you visit us for a date with your Hair stylist,

Therapist and Skin Professional.

 

Take a look below for answers to the most common inquiries we receive. If your question isn’t answered below just give your local salon a call and our team will be happy to help.

     

 

 

 

1. What payment methods do you accept?

     Please bring a Cash or GCASH payment in your appointment, as our entire qualified staffs are now happy to assist you.

 

2. Can I reschedule my appointment?

    You can make changes to your appointment or reschedule up to 12 hours before you’re due to visit. Just follow the instructions on your confirmation email and if in doubt give your salon a call and they’ll be able to help you.

 

3. What happens if I don’t turn up for my appointment?

     We know life happens so we like to be as flexible as possible. That’s why you can make changes to your appointment or reschedule up to 12 hours before you’re due to visit. If you don’t turn up for your appointment, please make a call so we can give your slot to other clients in which this will be the same page to you someday if happen to them.

 

 

4. What if I need to cancel my appointment less than 24 hours before it begins because of an emergency?

     We understand that emergencies happen. If an emergency stops you from making your appointment please just give your salon a call and our lovely team will be able to help.

 

5. What happens if Choppy Cut needs to reschedule my appointment?

     If the Choppy Cut team needs to cancel or reschedule your appointment you will received call or text message from our team who will directly to arrange a new time for your appointment.

 

6. How do I book an appointment online?

      Just click any of the Book Now buttons on our website to be taken straight to our booking platform. We’ve got a shiny, new system ready to go so the first time you book you’ll need to make a new account. If you’re an existing customer you’ll also need to make a new account and you can use the exact same email address. When you create your new account you’ll receive a verification code just to be sure it’s you. You will only ever be charged at the salon for services you book, your details are safely and securely stored.

 

7. Are discounts still valid?

     Any discounts valid in our Hair salons, Massage Spa & Skin fresh. Any other discounts promoted via 3rd party sites may not be valid if they are not listed within the Offers tab.

 

8. Do you offer kids cuts?

     We offer kids cuts available for children under 10 from Monday to Sunday between 9 am and 7 pm.

 

9. Promo time at Massage Spa?

     We offer 35% discount to selected services from Monday to Sunday between 9am to 1pm. We also provide discounted prices to all our Senior Citizens.

 

10. What is the Refund Policy?

    We appreciate that sometimes, some things just don’t go to plan and you may want your money back. At Choppy Cut, we don’t offer monetary refunds, as we’d love the opportunity to rectify the issue and to regain your trust. All situations are assessed on a case by case basis. As a result, you may be offered either a complimentary re-do at a Choppy Cut salon of your choice or, a Choppy Cut salon Gift Card to the same value of your original appointment, to be redeemed at a time and salon that suits you. All refund requests are managed internally by our Client Care Team.

 

Fair Complaints Use

    In the unlikely event we notice an unusual pattern of refund requests; e.g the same client continually requesting refunds for their most recent experience at a Choppy Cut Hair Salon then we may have to deactivate the account and any associated accounts. If this happened to you and you think we’ve made a mistake, please get in touch with our Client Care Team who will be happy to discuss this with you. Please note, we reserve the right to take legal action if your complaint doesn’t match the service you received in salon.